1. Overview
This Privacy Policy explains how F&F Stormwater Solutions L.L.C. ("F&F Stormwater," "we," "us," or "our") collects, uses, and protects information you provide when visiting our website at ffstormwatersolutions.com. We do not sell personal information. We collect only what is necessary to respond to inquiries and operate our business.
By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site.
2. Information We Collect
Information You Provide Directly
We collect information you submit through contact forms, quote request forms, or direct communication. This may include:
- Your name and company name
- Email address and phone number
- Property address or service location
- Message content and any attachments you choose to include
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our hosting platform and analytics tools, including:
- IP address and approximate geographic location
- Browser type, operating system, and device type
- Pages visited, time on site, and referring URL
- Form interaction data (whether a form was started or submitted)
This data is collected in aggregate and is used for website performance and improvement purposes only.
3. How We Use Information
We use the information we collect for the following purposes:
- To respond to your inquiry, quote request, or service question
- To schedule site visits, follow up on ongoing projects, or deliver requested documentation
- To send service-related communications you have initiated
- To analyze website traffic and improve the performance and content of the site
- To comply with applicable legal obligations
We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to third parties for their commercial purposes.
4. Sharing of Information
F&F Stormwater does not sell personal information. We may share information in the following limited circumstances:
- Service providers: We use third-party platforms to operate our website and manage communications, including our CRM and form processing provider (GoHighLevel). These providers process data on our behalf under their own privacy and security policies.
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
Outside these circumstances, your information remains with us and is not shared with or sold to third parties.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to support site functionality and analytics. Cookies are small text files stored in your browser. We use:
- Functional cookies: Required for the site to operate correctly, including form processing and session management.
- Analytics cookies: Used by Google Analytics 4 to collect anonymized traffic data such as pages visited, session duration, and device type. This data does not identify you personally.
- Marketing/tracking pixels: If enabled, these tools allow us to measure the effectiveness of our website presence. No retargeting or ad audience data is sold.
Most browsers allow you to control cookies through browser settings. Disabling cookies may affect the functionality of certain features on this site.
6. Third-Party Services
This website integrates with the following third-party platforms, each governed by their own privacy policies:
- GoHighLevel (GHL): Contact form processing and CRM. GoHighLevel Privacy Policy
- Google Analytics 4: Website traffic analytics. Google Privacy Policy
- Google Fonts: Typography delivery. Requests to Google Fonts servers may log your IP address.
F&F Stormwater is not responsible for the privacy practices of third-party platforms. We encourage you to review their policies directly.
7. Data Retention
We retain contact and inquiry information for as long as is reasonably necessary to fulfill the purpose for which it was collected, maintain business records, or comply with legal obligations. Form submissions and CRM records are subject to GoHighLevel's data retention practices as our service provider.
You may request deletion of your personal information at any time by contacting us directly at the address listed in Section 12 of this policy.
8. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain data processing activities
- Lodge a complaint with a supervisory authority (where applicable under applicable law)
To exercise any of these rights, contact us at the information provided in Section 12. We will respond to verifiable requests within a reasonable timeframe.
9. Security
We take reasonable technical and organizational measures to protect the information we collect against unauthorized access, loss, or misuse. Our website uses HTTPS encryption for data transmission. Form data is processed through GoHighLevel's secured infrastructure.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security of information submitted through this website, and we encourage you to avoid submitting sensitive financial or personal identification information through web forms.
10. Children's Privacy
This website is intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a minor has submitted information through this website, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we use. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website following any update constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Company: F&F Stormwater Solutions L.L.C.
- Phone: 252-269-1077
- Web: ffstormwatersolutions.com/contact